As senior living operators continue to grow by taking on distressed properties, demand is growing for operational excellence teams. Recently referred to as “SWAT” teams, operators assemble these groups to cover a variety of roles within community leadership or sales and marketing as needed. Some turnaround-focused operators, such as Dallas, …
This story is part of your SHN+ subscription The senior living industry is awash in a “perfect storm” of low new supply, high demand, strong rent growth and continued occupancy gains. Those conditions could unlock billions of dollars of capital on the sidelines for new transactions this year. While macroeconomic …
This story is part of your SHN+ subscription There is plenty of demand ahead for senior living operators in 2025 and beyond, but that doesn’t mean companies are rushing to expand just for growth’s sake. Even as demand swells and average senior living occupancy rises, operators must slow down and …
This story is part of your SHN+ subscription In the last week or so, several senior living operators have shared how they are deploying teams to rapidly respond to operational issues on the ground. Some are calling it the “SWAT team” approach. I first heard the term on Brookdale Senior …
Sonida (NYSE: SNDA) is taking a laser focus to senior living operations by identifying and grouping communities in need of better results and providing them with more support. The Dallas-based senior living operator is in 2025 seeking to further improve operations according to CEO Brandon Ribar. The company’s average occupancy …
Hear more insights on technology at the upcoming WTWH Healthcare CIO Forum Conference on July 17th in Chicago, Illinois. The event will bring together the brightest minds from providers, large and small, to discuss the future of healthcare delivery, technology investment, security and artificial intelligence. Request an invite to the …
This story is part of your SHN+ subscription In 2025, senior living operators are looking to strategies from companies like Costco (NASDAQ: COST) to improve staffing and quality. I think there’s still more the industry can learn. Senior living operators have embraced staffing models that emulate the retail giant’s practice …
This story is part of your SHN+ subscription Senior living companies are evolving their operating models to increasingly use new technology and real-time data to make better decisions. In 2025, the gap between companies with these capabilities and those without is widening. Earlier this week, I attended the Senior Living …
Connecting with the senior living customer of today is no easy feat, as operators face a customer base, led by the Baby Boomer generation, that is more tech-savvy and demanding of individualized wellness and lifestyle offerings. “They want choice and they have come with a disruptive mind-shift,” Lifespace Communities CEO …
In 2025, turnover and retention are among senior living operators’ biggest challenges. Some operators are dealing with it by taking cues from big companies like Costco. Costco and other companies like Sam’s Club and QuikTrip have taken the approach that giving employees better benefits, pay and an accessible career ladder …
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