This article is part of your SHN+ subscription In 2024, many senior living operators have shifted from raising rates to keeping them where they are, and even offering discounts. As they do so, they must walk a fine line. On one side of the coin, concessions and discounts provide a short-term financial boost to a … Read more
This story is part of your SHN+ subscription Since the start of the pandemic, senior living operators have grappled with staffing woes. Executive directors are particularly hard to hire and retain. Long hours and a generally tough job have contributed to burnout and higher turnover among executive directors in recent years. And given the training … Read more
Senior living operators are in 2024 finding ways to increasingly cut down on labor expenses. With agency staffing use trending downward, reducing overtime is a big focus.. To some in the industry, it’s a “stubborn sliver”.” To others, it’s a “mild headache” compared to the cost of agency staffing. But the bottom line is that … Read more
This article is part of your SHN+ membership The need to improve operations is driving all that senior living operators do as they pivot to the offensive. One big pressure point is the need to do more with less. In 2024, operators are living that mantra in a variety of ways, from maintaining staffing expenditures … Read more
Rising resident acuity is impacting senior living margins, and in response, operators are getting creative to make bottom-line improvements even as challenges remain. In recent years, especially with the pandemic, operators have said residents are arriving in senior living communities with more care needs than in the past. That phenomenon is shaping the future of … Read more