This story is part of your SHN+ subscription In 2025, senior living operators are looking to strategies from companies like Costco (NASDAQ: COST) to improve staffing and quality. I think there’s still more the industry can learn. Senior living operators have embraced staffing models that emulate the retail giant’s practice …
It’s a common refrain in senior living that today’s assisted living communities are closer to yesterday’s skilled nursing facilities. In 2025, operators are indeed contending with residents’ increasing acuity needs. Multiple factors have pushed assisted living care delivery into higher acuity. Operators have said older adults are waiting longer to …
This story is part of your SHN+ subscription Senior living companies are evolving their operating models to increasingly use new technology and real-time data to make better decisions. In 2025, the gap between companies with these capabilities and those without is widening. Earlier this week, I attended the Senior Living …
Stephanie Harris is CEO & Principal at Arrow Senior Living. Harris established Turnaround Solutions in 2005 while in college, which later became Arrow Senior Living four years later in 2009. Harris is a strong advocate for sales techniques that strive to increase the value of communities for seniors. In her …
Building in more flexibility to worker schedules is not a new strategy for the senior living industry. But in 2024, operators are still tweaking those strategies to improve their staffing practices. The concept has worked well in other customer-facing industries. After global retailer Ikea faced a turnover problem in 2022 …
Welltower (NYSE: WELL) in the second quarter of the year continued to add more fuel to its investment engine while also rethinking the kinds of senior living units it targets. The Toledo, Ohio-based real estate investment trust (REIT) this week announced an additional $1.1 billion in investments, bringing its total …
Sales and marketing teams from across the senior living industry are using a variety of new ideas and campaigns to boost sales and attract future residents. Sales and marketing teams in 2024 have the challenge of appealing to both today’s and tomorrow’s residents. Given that baby boomer preferences are somewhat …
This article is available as part of your SHN+ membership This week, Walmart announced the closure of its Walmart Health business, which will shutter 51 health centers across five states. The news is part of a reckoning that is unfolding in the health care sector, with implications for senior living. …
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