Stephanie Harris is CEO & Principal at Arrow Senior Living. Harris established Turnaround Solutions in 2005 while in college, which later became Arrow Senior Living four years later in 2009. Harris is a strong advocate for sales techniques that strive to increase the value of communities for seniors. In her Changemakers interview, Harris discusses how … Read more
Building in more flexibility to worker schedules is not a new strategy for the senior living industry. But in 2024, operators are still tweaking those strategies to improve their staffing practices. The concept has worked well in other customer-facing industries. After global retailer Ikea faced a turnover problem in 2022 and 2023, the company implemented … Read more
Welltower (NYSE: WELL) in the second quarter of the year continued to add more fuel to its investment engine while also rethinking the kinds of senior living units it targets. The Toledo, Ohio-based real estate investment trust (REIT) this week announced an additional $1.1 billion in investments, bringing its total acquisition activity to almost $5 … Read more
Sales and marketing teams from across the senior living industry are using a variety of new ideas and campaigns to boost sales and attract future residents. Sales and marketing teams in 2024 have the challenge of appealing to both today’s and tomorrow’s residents. Given that baby boomer preferences are somewhat nuanced, operators have tried to … Read more
This article is available as part of your SHN+ membership This week, Walmart announced the closure of its Walmart Health business, which will shutter 51 health centers across five states. The news is part of a reckoning that is unfolding in the health care sector, with implications for senior living. The health care reckoning can … Read more